Bringing together

    People, Processes,

    Information & Technology


Understanding People

Ever thought… “I just don’t get where they’re coming from…  Who do they think they are?...  How was I supposed know?…  Why do they say such things?…  What were they thinking?…  Why don’t they understand what I’m saying?... ”

Learn to recognize peoples’ working styles, both your own and others. Enhance your ability to get your ideas across to staff, co-workers and customers. The results are; dramatic improvement in decision making consensus, the selling of ideas and overall improved communication.

The following two modules are suitable for running concurrently in a morning or afternoon session.

In “Working Styles” we will examine:

  1. Identifying your style

  2. Recognizing others styles

  3. What to do under pressure

  4. Utilizing ‘style stepping’

In “Demanding Customers” we will discuss:

  1. Handling nasty, aggressive clients

  2. Identifying the four types

  3. Expectations of customers

  4. Techniques to increase customer satisfaction

Who should Attend:

All staff, managers, supervisors, team leaders.


  1. ½ day workshop (includes Working Styles / Demanding Customers)

  2. Lunch and Learn (Working Styles OR Demanding Customers)

Other recommended workshops:

  1. Body Language Skills

  2. Superior Email and Phone Skills

Meeting and Presentation Skills

One often hears…  “I hate meetings…  They’re a waist of time…     I’m terrified of public speaking and delivering presentations…”

Attitudes towards meetings engender mixed reactions from the participants. It is well known the most common opinion of meetings is that they are “A complete waist of time.” Hundreds of studies have shown that poorly organized meetings result in frustration that ranges from mild to severe. Why is this the case?

Some have suggested reasons for this; poor preparation, foggy agenda, and fuzzy goals.

Worse, when the person responsible for the meetings recognizes these problems and attempts to correct the situation, they are sorely challenged in breaking old habits.

Learn the secrets of how to plan, organize and successfully run a meeting. Participants will learn efficient use of time, increased meeting effectiveness, and improved results.

Public speaking and presentations remain one of management’s most powerful tools. Whether you are entrusted to communicate mundane housekeeping issues, new/modified company policies, or delivering trade shows presentations. Participants will learn preparation and delivery, be it solo or as part of a group. And the skills you learn will be applicable to a whole gamut of occasions.

The vast majority of participants enthusiastically report that a whole new world has opened up for them.

In “Meeting Essentials” we will examine:

  1. Designing an effective agenda

  2. Time management

  3. Effective public speaking

  4. Presentation skills

  5. Coaching for results

Who should Attend:

Managers, supervisors, team leaders.


  1. ½ day workshop (comprehensive discussion of the issues and skills)

  2. ½ day workshop (attendees deliver presentations)

Other recommended workshops:

  1. Understanding People

  2. Demanding Customers

  3. Body Language Skills

  4. Superior Email and Phone Skills

Surveys from happy customers report:

“ Energy & enthusiasm! Great use of time and tons of stories that were useful to the course. Made everyone very involved and created a comfortable atmosphere of learning.”

“ Excellent lectures.  Well taught.  Great uses of personal experiences.  Informative. “

“ Miriam's very enthusiastic about the course. She shares her personal experience which greatly helps the discussion of certain topics. “

“ It was exciting - she made it fun to learn!  Excellent examples used.  I liked how she kept the everyone engaged. ”

“ Miriam turned the class into a fun class, teaching us concepts and important details in Customer Relations in a friendly way by giving us realistic examples.  She is a great instructor. She knows how to teach a class effectively. “



  1. Understanding People

  2. Body Language Skills

  3. Superior Email and Phone Skills

  4. Time Management

  5. Meeting and Presentation Skills

  6. Effective Public Speaking

  7. Team Building

  8. Motivational Leadership

  9. Coaching